Your Admin Team Should Be Remote!
Updated: Apr 3
Before we all started working remote, going to work meant making a long commute into the office every day. Which resulted in us sat at our desks clock watching for 8 hours. Then once we had done our hours, we would log off and make the commute home, and that was it until tomorrow.
But not anymore.
Technology has advanced to make it common for us to check our emails and hold virtual meetings at any time and place. With 24-hour access to cloud-based storage we can work on that report even though it is the weekend. All these improvements have been detrimental to our wellbeing and our work-life balance.
Yet, there are ways to embrace the positive aspects of these advances. They have created a host of new industries, opportunities and careers that allow us to work when we want, from wherever we want.
It is now the decade of the small business! As we go through these changes, more people than ever can build a business, use their skills and work for themselves. Small businesses can change and move much quicker than the bigger organisations, creating huge opportunities for the micro and small business enterprises.
The digital revolution has made it easy to find high quality, affordable support personnel for these entrepreneurs to help them act on the opportunities. Whilst being far more cost effective than employing people. The remote workers are business owners too, they understand that time is money, they use their specialised skills to support businesses so their leaders can focus on scaling their businesses.
There is no longer a need for entrepreneurs to work 80-hours a week, as it is so simple to get the help they need exactly when and where they need it. No good business owner should ever focus on the menial or mundane administration tasks, as they should know that it is not good business.
Enter the Virtual Administration Industry
An industry that is flourishing in conjunction with the changing attitudes to remote working. The growing popularity of cloud-based technology has afforded the rapid adoption of remote working. No longer do we need to use large bodies of staff, nor do we have to house them in expensive offices to access the talent we need to grow our businesses.
Why a Virtual Administration Team?
It is a team of administrators who provide administrative and support function to a variety of clients. While working together to share their skills to complete the tasks their clients need. Usually from their own home offices or a co-working space. No traveling into the office for them at 9am on a Monday morning. They are generally hired by smaller businesses who have limited resources. They do not need to hire someone full time or increase their office space, while avoiding the time, cost and risk associated with recruiting a new member of staff.
What are the benefits? The biggest and most valuable benefit of creating a virtual administration team is the ability to claw back some of your precious time. As a entrepreneur or a small business owner, chances are as your company grows, you are finding yourself pushed for time. You are spending too much of it on the small stuff. So, you have little or no time for the big stuff that is going to help you grow.
A virtual admin team can take on all those essential but low value jobs that are currently sucking up all your energy. Some can even help with more high value projects too. There is also a large cost benefit versus hiring a full-time member of staff. You will not have to provide them with an office, desk, phone, or a computer. They come with their own. There are also other savings to be made, like employee benefit costs, insurance, equipment depreciation, rent and utilities to name a few.
What Can They Do For You?
A Virtual Admin Team can help with all those essential but menial tasks. There is no limit to the support functions a skilled team can provide. The key is having a team with a strong management structure, who have clearly defined roles and expertise. Administrative work is the most common outsourced tasks, but a high-quality team can also provide support in more specialised areas too.
There is no task that cannot be supported virtually, the only limit is your imagination, and the ability for a business leader to delegate. Every business needs to take advantage of these saving and improvements as this is how industry of the future is going to work.
The Virtual Administration Industry according to Statista.com is valued the global market for outsourced services at USD 420 billion in 2019. Another recent report suggested that the Virtual Administration industry will grow at a CAGR of 4.4% between 2020 and 2022.
The proportion of businesspeople globally that work remotely for 2.5 days a week or more has now reached over 60%. This signals an important shift. The global workforce is no longer predominantly office-based. This coupled with the increasing penetration of cloud-based technologies, presents an exciting and affordable opportunity for entrepreneurs and small business owners to expand their team, as and when needed.
Where We Are Today
Whilst cheap offshoring marketplaces still exist today, a new breed of providers has emerged in the Virtual administration industry. Providers that strive to significantly improve the experience of the business and the remote working community in their countries. Instead of unvetted freelancers bidding against each other to win your business, the new breed of Virtual admin providers, combine the convenience and speed of hiring talent online, with the reliability and expertise that a fully-fledged employee brings to the table – without the risk.
The UK Versus the world, there is also a more domestic nature to the Virtual administration industry. Virtual administrators are located all over the world, but clients often prefer to work with someone based in the same country as themselves. This removes many of the problems associated with using offshore providers. There are no differences in time zones, culture, language, data security or professional insurance cover to contend with for example. Whilst outsourcing abroad can make sense for larger corporate companies with significant business process overheads (such as call centres and back-office functions), the same benefits rarely apply to a small business looking for a single virtual administrator or a small virtual team.
The success of this more intimate working relationship depends much more on the quality and convenience of the process, as well as the result. The fast-paced nature of technological development also means that working virtually is easier than ever. Creating a cloud-based culture is simple when you take advantage of the ever-growing list of apps designed to help you collaborate and communicate online.
Where We Are Going
The Virtual administration industry shows no signs of slowing down, due to the pandemic most of the UK is already working remotely with high element of success. There was once the fear that working from home meant you got less done. Now it has been shown that the opposite is true, that remote workers are actually more productive and more engaged than office-based staff. There are many reasons for this. They are not distracted by endless meetings about meetings about meetings. They do not get sucked into water-cooler gossip sessions which, although fun, are hardly conducive to getting the job done.
The autonomy and flexibility it affords them means they simply enjoy their work more. Many work for more than one client too which adds variety and requires that they stay focused, organised, and efficient. To sum it all up Companies around the world are questioning why they have offices full of staff, all of whom must spend countless hours commuting to and from their workplace, and whether this model that has not been proven unnecessary after the COVID pandemic. Technology and the always on mindset of today’s connected entrepreneurs is good news for the Virtual Administration industry and for remote outsourcing.
A Virtual team is just that, someone who will provide you with assistance you need, virtually. This assistance is now only limited by the skills and quality of the teams you build.
So it's fair to say that the industry is having a moment. Intrigued? Want to know more? Then book your free consultation now and discover how a Freedom-Link can help you.
Written by Clive Bird
Co-Founding Director Freedom-Link